Two Ears, One Mouth

We all think we have so much to say.  We think that no one is listening to us.  I invite you to take a step back.  I’ve invited myself too – I’ve been accused of talking the paint off a wall.  Many “sales people” (if you do the  selling for your business you fit in this category) prepare their pitch.  It could be the 15 second elevator pitch or it could be the full-blown pitch deck.  When you are so focused on your own agenda you miss critical cues from whomever you are selling to.  You are on slide # 5 and the prospect is still thinking about slide #2 or they are thinking about how you really don’t understand their business or in old school sales talk- you haven’t uncovered their pain.   Don’t be so focused on your own goals that you don’t help your client get to his or hers.

Introductions to any meeting should be simply that: an introduction.  This is not the time to go through the War and Peace document about your company history.  If they are a savvy consumer, they already have this information from your website.  Make your presentation thought provoking.  Ask questions where the answers are not yes or no.  Try to help guide the prospect to the solution you can assist them with.  Not selling is the new selling.  I understand that may sound crazy but if you can get those you are engaging with to talk more and you can listen more it will make closing that much easier.

This isn’t just about being sneaky; rather, it’s about having real empathy for who you are speaking with.  Being genuine will create a level of trust and you will start a relationship instead of simply getting a customer.

Michele Pratt
About Michele Pratt 9 Articles
A sales veteran of 25 years, Michele Pratt has taken territories and business from the ground level to over $7million annually. Her B.A. in English and Public Relations provided the foundation of great communication with her clients. Michele has been a recipient of several sales awards such as Chairman’s Club, 100 plus club. Tenacity, gentle persistence and follow up are her keys to success. She’d like to share this experience with you. Visit to hear more.